1 reviews | Active since Jul 2010
Mobile app can't view all your phone's data
The Standard Bank mobile app available on the app store is asking for every possible permission it can have to the device. The app does not need this and Standard Bank has failed to explain to me why this is the case. The call center cannot escalate my query because I am not a customer. I was considering moving to Standard Bank but after this I will not move. The app does not need to see my calendar nor my contact book, that is personal information that I do not wish to share. However I cannot use the app unless I agree to allow the app access to that. It also asks for GPS, my call history and access to all my photos. Not even opening a new account would require this detailed personal information. I deem this a breach of my privacy and would like to know why this is the case but Standard Bank refuses to answer me.
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standardbank has yet to provide me with some answers. We are sending our private data over the intenet and I would like to make sure it is secure and I don't want an invasive app. Standardbank has not told me why they require the permissions they do nor the way they wrote the T&C.
Standardbank has yet to provide me with some answers. We are sending our private data over the intenet and I would like to make sure it is secure and I don't want an invasive app. Standardbank has not told me why they require the permissions they do nor the way they wrote the T&C.