1 reviews | Active since Dec 2016

29 Dec 2016, 11:24

mobile app

<p>After a lot of inaccurate sms,s with balances. Standard Bank adviced me to install their mobile app.It worked fine untill a few weeks ago i rebooted my phone and was unable to install their app again. I was told that it was their old app and they only have a app for Android and IOS phones. So i am back to urelaible sms,s well done!!</p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Dec 2016, 16:23
Official

Good day Rudi Hattingh

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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's update31 Dec 2016, 09:38
Reviewer Update

I received the same answer from SB They made a unilateral disicion to do away with their old app. I signed a 2 year contract to get a Microsoft phone spesifically to this use. This is tipical of big bussiness not to care about their small clients. Time to look for a bank that cares. If you look at the salaries that was published recently of SB big boss. They dont want ordinary customers that is on thight budget. SB i hope you have a wonderful 2017

Standard Bank
Standard Bank's reply03 Jan 2017, 09:51
Official

Good day Rudi Hattingh

Thank you for your posting.

Please note that we require further details from you in order for us to address your concerns.

Kindly provide us with your ID and account number, either by sending the details to the email address below or sending us a Private message on Hello Peter.

We await your response.

Best regards

Complaint Resolution Centre

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