Mixed feelings

I tried to open a business account with Standard Bank since 18 February through the online application platform. After numerous emails to various email addresses I found on the website, I was referred to Pumla Msomi, who came to my aid during the 1st week of March. Within 24hrs she had the account opened and I digitally signed all the documentation and returned it to her. I requested that I collect my card and activate my account at the Davenport branch in Durban, and she told me that it would take 5-7 working days and that I would receive an SMS notifying me that the card had arrived. I contacted the business banker that was assigned to me, on 19 March, and she said that the card "should" be at the branch the following day. As this was not a definite confirmation, and as it was a long week-end, I left the matter. On 23rd I contacted her again by email, and on the 29th she confirmed that the card was in fact at the branch. To date the SMS has not been received!! This morning I went to collect the card, and I must say that if the service that I received from the consultant who attended to me, was far more professional than I expected. He was thorough, efficient and knew what he was doing. He went above the call of duty, assisting with setting up internet and cellphone banking for me, and connecting me with the card division in order to activate the tap n go feature of the card. I tried to get his name by phoning the call centre who were going to connect my call to the branch, but eventually my airtime was exhausted and my call terminated. Thank you to Pumla and Mr. Ntuli (I think that was his name), your efforts to save the day puts the rest of the system at Standard Bank to shame. My feelings regarding this once great bank remains mixed at the moment. I hope that I have a better, less hassled exprience from more people like Pumla and Mr. Ntuli....time will tell