Mistreatment Due to ZEP Status

I have never been so disappointed ☹️. On Friday I went to submit my documents for FICA. I had been to the bank before and they said I should bring my payslip and proof of residency. I must admit I took a little bit of time returning due to work. So when I went to the bank my account was blocked. Only to get there and now they want my receipt of application of my ZEP permit. I had the waiver with me which is the first step of application of the ZEP permits. Which I submitted to them and disregarded it. The ZEP permits were extended until 28 May 2027 with this action whether you have app**** a waiver, permit or not we are all under the umbrella of the extension. I travel with work in and out of the country, the immigration has never asked me of the receipt. The way the whole thing was carried, I felt mistreated by my own bank. The consultant who assisted me questioned every document I had. Other banks with people of our status are not giving their customers an issues. Now to unblock my account I have to apply for a permit which is still considered valid based on the extension by the gvt but not by standard bank. I need my money !! I have responsibilities. If the bank can not cater for people within my criteria then they should say so than to treat me like this😥. My biggest regret is I closed all my other accounts with other banks and decided to stick with your bank since I have been your client since 2013. Do us a favor and get someone to read the Government Gazette with the directive from the home affairs current ruling on the ZEP matter. The directive does not say only people with receipts of proof has the right to, work or transact with banks. Know your facts and fix it for your clients sake. Please give me my money and close the account and we separate ways amicably.