Mistreated Standard Bank Customer

Standard bank consultants at N1 City branch are unprofessional and so pathetic

I initially app**** for a revolving loan on 25/11/2020. The lady who assisted me should have told me I did not qualify for revolving credit at the time of capturing the application rather than have me wait for the application to be declined. Worse she never phoned me to give me feedback. On 27/11/2020 I had to phone the help desk to hear that the application was declined. Up to now she has not given me any feedback.

I then returned to the branch on the same day to apply for a fixed term loan. Xolisile Ganyaza assisted me. He captured the application and I requested him to contact me should anything else be required from me. I asked him to give me feedback and even asked for his email address for follow up. He did not give me feedback within the next 2 days as promised. I phoned the help desk to follow up and was told to go to the branch. I emailed Xolisile asking for feedback but he didn't respond (he hasn't done so up to now) so I had to go to visit the branch. When I went there Xolisile said he was waiting for feedback and would relay it to me as soon as it's available. He has not not yet contacted me and I phoned the helpline yesterday to hear that the application expired yesterday as there was no follow up or activity. I was then put through to the complaints department and spoke to and emailed ***. On the phone she promised that one of the sales agents would contact me to assist. Up to now I have not heard from her or the sales agent as promised.

I'm writing this here so that this issue reaches the head of customer service so they may know how customers like myself are being mistreated by these unprofessional consultants who don't understand where their pay comes from.

I would really appreciate your urgent attention to this matter and resolution.

You may contact me on *** - Edmore Gatsi.