1 reviews | Active since Oct 2018
Missing Replacement Credit Card
My credit card expires end of May'21. My replacement credit card was delivered and it was an absolute breeze. However, I have a secondary card on the same account that my wife uses. She has not received here replacement card yet.
Worse, it seems that the secondary card was cancelled when I received my new card rendering it useless to my wife.
I've contacted Standard Bank twice trying to find out where the secondary card is. All feedback I get is that it's with the couriers and someone will contact me. No one has contacted me the last 3-4 weeks.
This is totally unacceptable! Why can't the process be as smooth with the secondary card as it was with my replacement card.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Best regards,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Best regards,
Thank you for posting your comment. Please can you respond to our e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Best regards,
Thank you for posting your comment. Please can you respond to our e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Best regards,