Missing payment

Money should of been transferred from Standard Bank to fnb. Transfer was done on the 31.1.2023. The money has not reflected into my sisters account. My sister left for Europe on the 4.2.2023. Thinking that by the time she gets to Europe the money will reflect. Which after 10 days still nothing. My sister (who is only 21)is now left there with no money for food or transportation. She is in a foreign country. We have been calling Standard Bank and fnb for the pass 5 days . No1 can account for this money. My sister needs it . R25000 is a lot of money. I emailed nokuthula.gwala from Standard Bank corporate. But no response. My sister is suffering and i very annoyed that no1 is trying to sort out this issue. Standard Bank will need to log a query for missing payment. I can email u statement from FNB to confirm money not received. I need answers R25000 is a lot of money. I will take this to the media if this is not resolved.