Missing payment

On the 30/07/2019 and 26/08/2019 I made a payment to NuDebt Management via the standard bank app.

When I was busy typing the account number, I got a message stating that the company is registered with standard bank. So I used the info that is on the app to make the payments

I forwarded my proof of payment to NuDebt management and they told me that I paid into the wrong account number , I must consult my bank to find out who uses that account number.

So I called into the customer service line of STD Bank and I got through to Trudy Nhlewana. I gave her the account number that was on the proof of payment and she told me that they don’t have an account number like that.

I asked her if she can find NuDebt management when she searches on Business Directly, she said yes but she gave me a different account number to what was on my proof of payment.

My question to her was why did the app pay the money into a wrong account number if the account number she gave me was the correct one.

My issue is that I never typed the account number that I was given by NuDebt management because the app directed me to the company since its registered with STD bank but now she tells me I can’t get the money back

How is this any of my fault because I trusted my bank to have the correct account number if company is registered with them. I asked her if does this mean I have lost the R400 that I have paid , she said YES cause the bank will have to charge me R280 if I want them to investigate where the money is and there is no Guarantee the they will find it. I told her that will be **************** because now I have to pay the same company that lost my money to my money.

I expect this to be resolved ASAP and if not I will take further action