Missing payment

Good day, <br> <br> It i quite alarming that I have not received ANY response from Standard Bank since I lodged my concerns last week Friday. I therefore had no other alternative but to voice my discrepancy via this website (hopefully someone at Standard Bank will respond).<br> <br> On the 19th July 2015 I made an online payment of R200 via mobile banking for electricity consumption. Taking into account that this was an EFT payment, I assumed that the payment to my electricity account would reflect after 2 - 3 days or so. To my dismay and after 2 weeks of endless email correspondence, telephone calls and visiting the bank for statements, Protea Metering is still unable to find/confirm the payment that I made with my Standard Bank account. <br> <br> Protea Metering claims that they did not receive my payment and require the correct proof thereof. Apparently the stamped statements I received from Standard did not suffice as proof of payment. <br> <br> I therefore urge you to please establish what happened to this payment and most importantly have it reversed and debited back into my Cheque Account. <br> <br> Please contact me for any additional information. Your response is much appreciated,<br> <br> Regards<br> Turaan