Missing money in the bank

My son got money deposited in his account so that he can purchase Herbalife products for our neighour this was on the 15 August and the report on his app said waiting for card authorization he called standard bank more than 6 times wanting to understand what it means he was told that the money that was deducted from his account was waiting to be banked by Herbalife he did not receive the products on Friday we went to maponya Mall branch of standard bank and he was told the same thing an amount of R619.92 was deducted from his account but Herbalife didn't deliver Herbalife was called on Friday and they wanted the order number today Herbalife was called again and they sent an email showing that transaction failed but his money was deducted he called standard bank again and spoke to siyanda ngongo who said that he will refer the case to ***** department he was kept on hold and after a long time the agent said if he wants he can dispute this with Herbalife and will send the dispute forms that was at 1700 and now it's 2140 no dispute forms were received we don't know what happened to his money as Herbalife said they didn't receive the money but his money was deducted from his account