Missing money

STANDARD BANK IS A DISGRACE.

I HAVE BEEN A SBSA CLIENT FOR 20yrs. ON SUNDAY, 13 MARCH 2022 I MADE A (R10 000) PAYMENT THROUGH MY BANKING APP THAT HAS STILL ON THIS HERE DAY NOT MADE IT TO ITS INTENDED CAPITEC BANK RECIPIENT. I HAVE EXHAUSTED ALL SBSA CHANNELS TO RECOVER THE FUNDS OR HAVE THEM SENT TO THE INTENDED PERSON.

I HAVE, TOGETHER WITH THE INTENDED RECIPIENT FOLLOWED UP WITH CAPITEC TO MAKE SURE THAT THE ERROR IS NOT WITH THEM OR THEIR SYSTEMS & THEY SPEEDILY HELPED US EVEN GOING AS FAR AS TO RECOMMEND WHAT ACTION TO TAKE NEXT.

IT’S DESPICABLE THAT EVEN AFTER I’VE EXHAUSTED SBSA PROTOCOL THE MATTER IS STILL UNRESOLVED & I KEEP BEING TOLD IT WILL BE PAID.

BY NO LOCAL OR INTERNATIONAL STANDARD DOES A BANK HAVE AS MANY ISSUES WITH THEIR APP OR EVEN DELAY PAYMENT OF A PERSONS FUNDS BY UP TO 3months EXCEPT FOR WHEN IT INVOLVES SBSA. YOUR OWN CUSTOMER SERVICE STAFF IS NONE THE WISER WHERE YOUR SYSTEMS ARE CONCERNED. EVEN THE HELPFUL PERSON I LAST SPOKE NO LONGER KNOWS WHAT TO TELL ME.

WHILE THIS MATTER WILL HOPEFULLY BE RESOLVED SOON, THE STRESS IT HAS CAUSED CANNOT BE RECOUPED OR TAKEN AWAY & IM STRONGLY CONSIDERING MOVING TO A NEW BANK OR TAKING THIS UP WITH THE RELEVANT CONSUMER & FINANCIAL SERVICES BODIES.

JOWAINE Ref: SB 204678