TE
Tara E
1 reviews | Active since Jan 2023
23 Nov 2023, 10:43
Missing money
Bank statements are not accurate at all. Monday the 20th of November I had R247 in my account. Bought something for R216 and I sent a R30 to someone’s account. This morning, the 23rd of November they took the R216 again and because I had no money in my account because it was taken on Monday. Standard Bank took R100 honouring fee from my account. This is daylight *******! I spoke to a Lilian via chat and she just said the statement is correct, reference number to this chat is ***.
I understand if the payment was done late from the bank but then where is my money that went off on Monday!
Never bank with Standard Bank! This is not the first time!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Nov 2023, 10:45Hi Tara
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply23 Nov 2023, 10:45
Official
Hi Tara
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
24 Nov 2023, 09:14Hi Tara
Thank you for taking our call. As per our telephone conversation the reversal of fees has been logged and the reference number has been sent to you via SMS with the due date.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. As per our telephone conversation the reversal of fees has been logged and the reference number has been sent to you via SMS with the due date.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply24 Nov 2023, 09:14
Official
Hi Tara
Thank you for taking our call. As per our telephone conversation the reversal of fees has been logged and the reference number has been sent to you via SMS with the due date.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. As per our telephone conversation the reversal of fees has been logged and the reference number has been sent to you via SMS with the due date.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team
Kindest regards, Standard Bank Hello Peter Team***
TE
Tara E's updateReviewer Update
24 Nov 2023, 14:24Issue has been resolved, thank you for the speedy resolution.
Thank you to Wendy for assisting me with this matter and making sure I fully understand the issue.
Thank you Standard Bank
Thank you to Wendy for assisting me with this matter and making sure I fully understand the issue.
Thank you Standard Bank
TE
Tara E's update24 Nov 2023, 14:24
Reviewer Update
Issue has been resolved, thank you for the speedy resolution.
Thank you to Wendy for assisting me with this matter and making sure I fully understand the issue.
Thank you Standard Bank
Thank you to Wendy for assisting me with this matter and making sure I fully understand the issue.
Thank you Standard Bank
Standard Bank's replyOfficial
24 Nov 2023, 14:29Dear Tara
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Nov 2023, 14:29
Official
Dear Tara
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***