NT
Nicole T

1 reviews | Active since Oct 2016

03 Nov 2016, 19:51

MISSING MONEY!!

<p>I tried to withdraw money from my account today, only to check my Standard Bank App to find that R4 600 had been transferred out of my SAVINGS account to a Standard Bank branch. As my debit orders get deducted from my CHEQUE account, I am absolutely astounded regarding the LEGALITY of this transfer. I had not authorised anyone at Standard Bank to do this, let alone give them my cheque account details. I will be heading to one of your branches tomorrow to demand reasoning and authorisation for this!!</p> <p>This is UNACCEPTABLE!</p>

0
Replies (2)
Standard Bank
Standard Bank's reply04 Nov 2016, 14:33
Official

Good day Nicole Tessner

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply07 Nov 2016, 10:22
Official

Good day Mr Trevor

Thank you for your posting.

Kindly refer to my email sent to you regarding the complaint.

Please don't hesitate to contact me directly if you have any further queries.

Kind regards

Colin Kriel

Complaint Resolution Centre

***

*** (fax)

***