Missing International Funds

We used Standard Bank to Transfer Funds to an international Bank account. The funds have left the account (16 October 2017) and have still not arrived in the international account (todays date is 15 November 2017. We have spent hours and hours on the telephone with Standard Bank and their International Banking Service Desk to try and find out where the money is....but still...no answer!!!!!! There is never any feedback and the cash is just gone!!!!!! This is absolutely terrible customer service and I will never use Standard Bank again!!!!