Missing Funeral Plan

Since 2005 I have been paying for funeral plan with Standard Bank as I had a Savings account and all hell broke loose when I changed from a Savings to a Current account and was promised that all debit orders will be moved to the new account. As a cost saving matter I was also advised to close the savings account as it would have had service fees with it, as the account was closed according to the promise made the policy was not moved to my current account and now when I call the call center I am advised there has never been such a policy number as the one I have. <br> <br> What happened to the funds I have been paying all these years?