Missing Funds from Bank Account and ZERO feedback

I had a sum1 account which was closed as I turned 18. There was about R900 in the account at the time.<br> I went to Tygervalley Standard Bank and my sum1 account was converted into a Student Achiever Current Account on 4 September 2015. The consultant advised me that the funds would be in my new account on the Monday as it was Friday afternoon.<br> On Monday 14 September I went back to the branch as the funds were STILL not in my account. Once again the consultant promised that the funds were in the process of being transferred from my closed sum1 account to my new Student Achiever account. To date 2 November 2015 the funds are STILL not in my account. I was given a reference number when I sent my complaint to the Standard Bank complaints email address and was promised feedback. My funds have not yet been transferred. I have not had any further feedback other than a reference number and a promise to provide feedback. I have had to go down to the branch twice already trying to resolve this matter - never mind the fact that I am in the midst of matric finals<br>