Missing funds

I did a withdrawal notice on my account, on the day it was maruring the funds did not reflect on my account. I went to the branch for assistance, they indicated that the funds went to my uncle's account. Only later l realised that l was not requested for the account t transfer the funds to when the notice expires.

My uncle went to the bank where they told him that the funds are not in any of his accounts. We are un different provinces so we can't be assisted by the same person. The consultant on his side was so impatient that to a point where she indicated that she cannot assius. When the consultant from.my end requested for her A number, she gave non existent number.

It has been a frustrating 3 days as l need these funds urgently and l am told that if l reverse them we will both get charged.

Ny question is; if they cant find my.money on his account, where is it located. I need urgent answers as l have been going to the branch twice already with no direction.