JM
Jacklyn M
1 reviews | Active since Jul 2017
13 Nov 2019, 11:32
Missing Funds
On Monday the 11th November 2019 at about 2 pm, I called I the Standard Bank call centre to get a reversal on a debit order done. I was put on hold for 20mins before it was done the agent could not find the debit on the reversal side of there system due to the account migration but she then confirmed the reversal was done and I will have the funds back without 24 hours - it has been 48 hours and the funds is nowhere to be found. No one at Standard Bank can help me with feedback
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Nov 2019, 16:21Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply13 Nov 2019, 16:21
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
JM
Jacklyn M's updateReviewer Update
14 Nov 2019, 14:02SO MUCH FOR ADDRESSING THIS AS URGENT - FROM YOUR REPLY AT 16.21PM ON THE 13TH NOVEMBER NO ONE HAS CALLED ME WITH ANY FEEDBACK BACK ... I'M WAITING 4 DAYS FOR MY MONEY. IS YOUR REPLY JUST SO THE WORLD CAN SEE YOUR "GREAT SERVICE." THIS IS THE WORST CUSTOMER SERVICE AND THE WORST BANK TO DEAL WITH.
JM
Jacklyn M's update14 Nov 2019, 14:02
Reviewer Update
SO MUCH FOR ADDRESSING THIS AS URGENT - FROM YOUR REPLY AT 16.21PM ON THE 13TH NOVEMBER NO ONE HAS CALLED ME WITH ANY FEEDBACK BACK ... I'M WAITING 4 DAYS FOR MY MONEY. IS YOUR REPLY JUST SO THE WORLD CAN SEE YOUR "GREAT SERVICE." THIS IS THE WORST CUSTOMER SERVICE AND THE WORST BANK TO DEAL WITH.
Standard Bank's replyOfficial
18 Nov 2019, 10:17Dear Jacklyn Moses
Thank you once again for posting your comments.
I refer to our email correspondence each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply18 Nov 2019, 10:17
Official
Dear Jacklyn Moses
Thank you once again for posting your comments.
I refer to our email correspondence each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***