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andre S
1 reviews | Active since Sept 2011
03 Oct 2019, 17:17
Missing deposit
I participated in an online Standard Bank repo vehicle auction on the MyCars platform. It required me to pay an online deposit (credit card) on the myCars platform. This happened on 21 August 2019. Since then there is no trace of my fully refundable deposit of R5000.00. My queries are ignored. This transaction reflects on my credit card statement and my credit card provider confirmed that the R5000.00 was received in the recipient's account on 23 August 2019. I hope other potential auction participants will learn from my unfortunate experience.
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Standard Bank's replyOfficial
04 Oct 2019, 07:15Hello Andrè,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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Standard Bank's reply04 Oct 2019, 07:15
Official
Hello Andrè,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
***
***
*** (fax)
***
***