Missing Amount from our Standard Bank bond account

Hi, We have an existing bond with Standard bank since 2018 and we are currently experiencing challenges with our bond account. The challenge is that the extra amount paid on the bond account is disappearing and the Bank is failing to provide us with proper explanation and breakdown detailed/ calculations of what happened to it. We have logged several calls with the bank without any assistance. The amount missing is currently equivalent to 150% of our monthly instalment which is gradually increasing on month-to-month basis. We would like Hellopeter to assist with this Matter.

Regards