misselling or badly trained staff?

<p>This morning My wife had a call from standard bank out-lining the benefits of having a Titanium credit card, extra's on the card like travel insurance, However also saying the card was cheaper than our existing Gold card. this appears to be false according to the web site and this has been confirmed by a phone assistant (sort off as He didn't seem sure) now my wife is going through hoops to cancel the changes she agreed to. why doe's a bank want to create mistrust.</p>