1 reviews | Active since Oct 2015
Missed out on opertunity due to negligence
I played lotto powerball and plus on 22 Feb. Payment was deducted from my account but till today i received my numbers. Sent email, no feedback, called, no one pickup, waited over 5min online. Finally send message thru facebook messenger. Got. Responce. Best is they tried first to blame it on my fone. Send them proof of everything. Now its under investigation. I lost out on a opertunity to win the Jackpot. Standardbank took that away from me.
My opinion is, give me the jackpot money which was up for grabs. Surely standardbank has insurence to cover negligents like this caused by bank.
Lately I am very disapointed in there service.
Here is my proof:
Standard Bank: R7.50 paid from Acc. *** to VAS*** PowerBall. 2022-02-22 Query? ***.
Thank you for posting your comments.
Apologises for the inconvenience caused. We will escalate your concerns to our management team.
Kind regards
Standard Bank Help Centre
***
Thank you for posting your comments.
Apologises for the inconvenience caused. We will escalate your concerns to our management team.
Kind regards
Standard Bank Help Centre
***
Hi William, apologies for the delayed response. Please confirm your cell phone number so that we may follow up on the sms sent out by us.
After given cell phone number on 24 Feb:
Thank you, our team will be in touch.
Still no feedback. How fair is this.
Hi William, apologies for the delayed response. Please confirm your cell phone number so that we may follow up on the sms sent out by us.
After given cell phone number on 24 Feb:
Thank you, our team will be in touch.
Still no feedback. How fair is this.
Making sure that you receive quick and easy feedback is what makes us tick!
Our team is already working hard to get you the help or information that you need, so you’ll hear from us within 24 hours!
Emailed received 23 Feb
I dont feel valued at all. Feels like I have been rob of opertunity.
Making sure that you receive quick and easy feedback is what makes us tick!
Our team is already working hard to get you the help or information that you need, so you’ll hear from us within 24 hours!
Emailed received 23 Feb
I dont feel valued at all. Feels like I have been rob of opertunity.