IS
Ingrid S

1 reviews | Active since Aug 2015

08 Feb 2023, 08:03

Misrepresentation - Get your Medical Professional to read your Credit Insure Policies

I banked with Standard Bank from 1991. I had illness and dread disease cover on all my products. For 30 years I paid my premiums to whomever they elected to have as insurer. (Liberty I now believe). I suffered a heart attack, was out of work and they refused to pay for any of my non-income months. Reason: I did not have the correct type of Heart Attack. Be warned. They do no inform you of the fact that some heart attacks do not qualify. be Warned consumers. They do not even pay for 12 months of being out of work.

0
Replies (1)
Standard Bank
Standard Bank's reply08 Feb 2023, 08:09
Official
Good Day Ingrid

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***