RM
Rashad M
1 reviews | Active since Jul 2019
23 Feb 2021, 20:18
Misplaced tuition funds
An international transfer was made to pay fees at Stellenbosch University for our daughter studying there. We received confirmation that the money was received from the bank concerned in Saudi Arabia on February 9th. Yesterday, we learned that the university has no record of the transfer! This is very upsetting and is entirely down to Standard Bank to fix. Please can you assist us in resolving this issue. Thank you.
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Standard Bank's replyOfficial
24 Feb 2021, 03:00 Hello Rashad
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Feb 2021, 03:00
Official
Hello Rashad
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***