Mismanagement of Loan and Credit at Standard Bank

Complaint: Last year in July, I took both a loan and credit with Standard Bank. Unfortunately, the consultant at the branch mistakenly transferred the money from the credit account to the term loan. The consultant promptly called to have the funds reversed, which was done.

However, my term loan statement now reflects as though I have taken two loans. As a result, I have been charged higher interest due to what appears to be an inflated outstanding balance.

I have raised this issue with Standard Bank multiple times, but I keep being told that it is under investigation. Despite several follow-ups, there has been no resolution, and I am still being charged incorrect interest.

I am deeply frustrated with the lack of urgency in addressing this issue, and I am requesting immediate action to correct my account and refund any overcharged interest.

Resolution Sought:

1. Correct my term loan statement to reflect the accurate balance.

2. Refund the excess interest charged.

3. Provide a clear explanation of how this error occurred and steps being taken to ensure it does not happen again.