MISLED BY STANDARD BANK - MADE TO BELIEVE - NOT A PEOPLES BANK AT ALL - FALSE PROMISES

on 17th of November 2023 we got an email from Ntabiseng whom assisted us in stopping legal process on our bond, after much negotiation and begging and plea etc - we had to sign for consent to spread legal cost into our bond for them to stop the legal proceedings and it was confirmed by Ntabiseng that it has been stopped and we will review in 6 months to see what other settlement arrangements we could do.

we got an email from Xolisile at Hannes Gouws attorneys yesterday to confirm the court date - to our surprise BECAUSE THE EMAIL TO US ON 17TH CONFIRMED IT HAS BEEN STOPPED AND WE WILL REVIEW in 6 months! we have now informed the bank that we are going to pay R120 000 within the next 2 to 4 weeks once my wife's provident fund pays out and in the interim continue with out R17000 end of April.

the bank is quick to take legal action but they dont do what was agreed - they made us sign for the legal costs and confirmed to us in writing that the proceedings were stopped but when my wife called the office of Hannes Gouws it was confirmed that Std Bank NEVER INSTRUCTED THEM TO STOP THE PROCEEDINGS AND ASKED THEM ON 5TH OF JAN TO GET THE DATE SET FOR COURT!!

how can you give us the peace of mind that the proceedings were stopped and yet you never stopped it! the other issue is that we paid an amount into the bond which we sent proof of payment to Faranaaz in November and checked with her why the payment is not reflecting in the bond - she confirmed she will get back to us once she has feedback from their finance dept - THIS NEVER HAPPENED! TO TOP IT ALL THE INSTRUCTION SENT TO THE ATTORNEYS WAS A FALSE ONCE TO TELL THEM WE DID NOT APPEAL NOR PUT IN A PLEA WITHIN THE TIMEFRAME GIVEN ON THE SUMMONS IN SEPT ON THE 26TH WHEN IT WAS DROPPED OFF - ACTUALLY THIS WAS DONE WITH THE BANK AND THE ATTORNEYS ON THE 27TH OF SEPTEMBER ALREADY so how can you say this was not done! yet you want to go to court with false statements like that!

I am now at a space to name and shame and I hope that doing this hello peter complaint gets the urgency to this issue - the legal steps were suppose to be stopped! which was not done nr 2 no feedback to either of us on the amounts paid that are not reflecting yet they want to fight this in court?????????

you are very fast to take legal steps but yet you dont follow the POPIA acts nor do you inform clients of what is happening we just need to know on point 99 where we stand with this bank!

not really happy - my wife was victim of identity theft which was mentioned to the bank last year when we spoke to them - in the interim my wife was dismissed from work as a result of this identity theft issue and we are trying to get that sorted out with our attorney who is helping us.

THERE SEEMS TO BE NO MERCY FROM STD BANK ON ANY HUMAN MATTERS - FOR THEM ITS ABOUT MONEY ONLY THEY ARE NOT A PEOPLES BANK!

I will gladly change my opinion if they proof me wrong!

NOT IMPRESSED WITH THIS FALSE PROMISES MADE ON STOPPING THE LEGAL PROCESS AFTER WE HAD TO SIGN TO PAY THE FEES WITHIN OUR BOND! AND WAS MISLED BY THE BANK!

I have all the email trails and will be approaching the media with this if we do not get response from this bank timeously!!!