CM
Celeste M

1 reviews | Active since Jun 2015

09 Jun 2015, 12:15

Misled by standard bank and attorneys

I am a first time home purchaser. I purchased a flat last year July 2014. My home loan application was approved by Standard Bank with an interest rate of 11% at the time. On the day I had signed the contract by the attorneys I was told that after 6 months I could request Standard Bank to reduce the interest rate to the current rate which I have now done. Feedback from Standard Bank is the contract I signed was at 11% and therefore it cannot be changed. (This was read to me this morning by a staff member of Std Bank) What do I do in this instance? I signed the contract taking the word of the parties assisting me and yet when I in turn request the reduction in interest rate as from Standard Bank I am refused assistance. I pay timeously each month &amp

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Replies (1)
Standard Bank
Standard Bank's reply09 Jun 2015, 15:01
Official
Hello CelesteMcM,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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