Misled by a STD Bannk Consultant

On 30 may 2019 I wanted to do an EFT to Wesbank Motor Finance and it kept rejecting the Beneficiary Reference that Wesbank gave me. I called Standard Bank and the consultant said it is because the reference is 11 characters and Wesbank Motor Finance is expecting a 9 character reference but Wesbank and Direct Axis use the same account number so the 11 characters reference number will work when I do the transfer to DirectAxis and Wesbank will pull it from there. Unfortunately that was not true because upon sending the proof of payment Wesbank mentioned that they have no access to the DirectAxis accounts . I had to pay another R1207 in order to get the vehicle delivery note forwarded to the vehicle dealer I was buying from. Now when asking STD Bank to refund me they gave me a recall form to fill and send back to them, after sending it back I got the reply from STD Bank that they do not do the recalls from DirectAxis so I must claim it myself though I was misled by their employee to transfer the money into a wrong account. I asked why should it be my problem to call DirectAxis while its their employee who misled me.

Can STD Bank bring back my money.

Thank you