LN
Lungile N
1 reviews | Active since Dec 2013
17 Jan 2018, 15:06
Misleading Statement
Kindly note that I wrote to Standard Bank and requested to be assisted in regards to the outstanding debit card authorization that went of my card. I was then asked to fill in a form in order for me to dispute the transaction that went off my account.
Kindly note that when I filled in the form provided the form stipulated that I would receive a temporary credit until the vendor has responded to Standard Bank.
"The Standard Bank Card Division can only process a chargeback on your account provided that the transaction that is being disputed, is within 60 days from the transaction date. A temporary credit will be passed to your account depending on the validity of the chargeback. Should the vendor provide proof of purchase thereafter, you will be notified accordingly and your account will be re-debited"
To my surprise I am now supposed to wait until the vendor responds.
Kindly assist with this.
I am so unhappy with Standard Bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Jan 2018, 15:19Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Standard Bank's reply17 Jan 2018, 15:19
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's replyOfficial
17 Jan 2018, 15:20Hi Lungile
Thank you for your message. Kindly refer to the telephonic conversation held with one of our staff members
Best regards,
Standard Bank's reply17 Jan 2018, 15:20
Official
Hi Lungile
Thank you for your message. Kindly refer to the telephonic conversation held with one of our staff members
Best regards,
LN
Lungile N's updateReviewer Update
18 Jan 2018, 08:00I cannot refer back to the telephonic conversation as it still a misleading statement. Your form says something different to what the business is doing.
"The Standard Bank Card Division can only process a chargeback on your account provided that the transaction that is being disputed, is within 60 days from the transaction date. A temporary credit will be passed to your account depending on the validity of the chargeback. Should the vendor
provide proof of purchase thereafter, you will be notified accordingly and your account will be re-debited"
LN
Lungile N's update18 Jan 2018, 08:00
Reviewer Update
I cannot refer back to the telephonic conversation as it still a misleading statement. Your form says something different to what the business is doing.
"The Standard Bank Card Division can only process a chargeback on your account provided that the transaction that is being disputed, is within 60 days from the transaction date. A temporary credit will be passed to your account depending on the validity of the chargeback. Should the vendor
provide proof of purchase thereafter, you will be notified accordingly and your account will be re-debited"