Misleading Personal Loan

Their personal loan process is misleading. I’ve been a Standard/Stanbic bank customer for the past 6 years with no issues. I app**** for a credit card and the turnaround time was a delight. I app**** for a personal loan, yet the turnaround time is taking forever. I app**** using the app, my contract is signed yet I don’t know what’s taking so long. I’ve submitted the required documents to the Digital Fulfilment Centre and no response yet. They claim that if you apply online and you get approved, the funds will be deposited into your account immediately. Please don’t be misleading and state your T&Cs clearly. Otherwise, service has been great.