Misleading information by Standard bank agent

the registration amount R765 000, the purchase price is R720 000. surplus is R45 000. I was told sometimes in May that I can only access the R45 000, 7 days after the property has been registered. But I recently I was told that I can only access the money after 12 months. But my mutual contract is saying if i need the difference i should go to the branch a complete a loan application. I have been communicating with you on twitter without any success. I am told that I need to submit the bond originator's application form in order for you to help. I have requested the recordings from you to prove that I told by one of the agent that I need 7 days to access the money, with no luck. I have already borrowed money to people knowing that after the registration I will access the difference (R45 000), I am very disappointed with you