Misleading communication and incompetence

On the first of December I visited the Sanridge branch to claim the missing funds that were deposited to my old closed account. The Service request was opened and it was resolved.

I went back to the branch to open an puresave account as advised by the consultant because the funds were located and they needed to be transferred/refunded to the new account. I completed the required forms.

I’ve been following up and didn’t get any clarity of why I still haven’t received my money. I went to the branch on the 3rd Jan only to find out that the money was sent to the incorrect account.

On the 13 January 2024 i received an email saying i will get the money on that day or on the 14th. That was a confirmation, but I didn’t get it. I followed up on the 15th and I get the response saying the funds were sent to the incorrect banch code,how possible is that.

Can someone make this make sense.

I’m furious at the moment!