JH
JACOB H

1 reviews | Active since Nov 2015

29 Jan 2021, 10:32

Misleading arrears amount

My Standard bank vehicle account was in arrears. I made a payment of R7000 on 15 December and then R6700 on 22 January. This account was handed over to Gap Management. The latter sent me an email that I was R 6660 in arrears as of January including instalment for January. Which I duly paid on the 22nd. My credit profile indicated that I was only one month in arrears according to Transunion and Compuscan. I paid for this one month arreas recently and now GAP is sending me an email stating that I am still in arrears! This is misleading and detrimental to my credit score. Kindly update my credit profile as up to date. I cant possibly be one month in arrears in Jan and still be in arrears after paying the outstanding amount. I am planning on purchasing property and I dont need any arrears on my credit profile hence I paid!!!! Update my account accordingly. I am up to date!!!!!!!!!!

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Replies (1)
Standard Bank
Standard Bank's reply30 Jan 2021, 01:41
Official
Hello Jacob
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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