1 reviews | Active since Aug 2017
MISLEADING ACCOUNT INFORMATION/FLEXI ADVANTAGE ACCOUNT
THIS ACCOUNT IS A "INVESTMENT" ACCOUNT AND BELOW IS THE INFO GIVEN ON THE WEBSITE: 1. A fixed term investment where fixed interest rates are earned 2. Access up to 40% of your investment amount anytime and the remainder at the end of your investment period 3. The higher your balance, the higher the interest gained 4. Interest is calculated daily and paid monthly 5. Unlimited number of deposits and transfers into your account up to 40% of your investment amount 6. Open this account online to earn bonus interest
WHAT I GATHERED FROM THE ABOVE IS THAT I CAN MAKE AN UNLIMITED NUMBER OF OF DEPOSITS AND TRANSFERS UP TO 40% OF MY INVESTMENT. I HAVE TRIED THE LASTMENTIONED FOR 2 MONTHS AND KEEP ON GETTING A ERROR MESSAGE. I HAVE APPROACH THE BRANCH AT THE PAROW CENTER IN CAPE TOWN. WHERE I WAS INFORMED THAT FOR ME TO DEPOSIT 40% I WILL HAVE TO WITHDRAW 40%. THIS INFORMATION IS NOT STATED ON THE WEBSITE AND I DONT HAVE ACCESS TO THIS ACCOUNT I CANNOT DEPOSIT NOR WITHDRAW FUNDS FROM THIS ACCOUNT..
I WAS INFORMED IF I WANT TO CLOSE THE ACCOUNT IT WILL COST ME R400! MY MONEY THATS IN AN ACCOUNT THAT IS MISLEADING TO THE PUBLIC AND ONLY UNDERSTOOD BY 'SOME" OF THE EMPLOYEES OF STANDARD BANK.
THINK IT IS NOT JUST BAD CUSTOMER SERVICE TO CHARGE R400 FROM YOUR HARD EARNED MONEY BUT WHEN ITS INTO A ACCOUNT WHICH DOES NOT MAKE SENSE IT IS ENRICHMENT BY STANDARD BANK.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
