NS
Natasha S

1 reviews | Active since May 2018

18 May 2018, 10:16

Misleading account

The Flexi advantage account is not flexible at all. I have no access to the money, nevermind the 40% that it claims. It's as if the money no longer belongs to me. Very disappointing to say the least.

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Replies (3)
Standard Bank
Standard Bank's reply18 May 2018, 13:01
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply24 May 2018, 13:03
Official

Dear Natasha Smith

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply28 May 2018, 10:32
Official

Dear Natasha Smith

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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