Mislead by Ucount - Unhappy client

Good morning Ucount,

I'm really so disappointed in the your system or assistance I received for your consultant, I walked into a standard bank branch to change my OTP mobile number to the new one since well I lost my phone that I used to retrieve my OTP number on. I was told to call Ucount of which I did, I was told the number will be changed within 7 working days. 3weeks later I try to logon to my Ucount online, it still sends the OTP number to my old lost number.

This is poor and unprofessional service you providing me, this is so frustrating