WN
Wonga N
1 reviews | Active since Mar 2013
24 Jun 2024, 07:52
Mislead by customer service consultant
Not standard bank saying I need to come to their branch to call the ***** division but there was no ***** as I have not used their bank since 2017/2018 , Now I have charges that I must pay for even when I wanted to close the account before and was offered MyMo account and cancelation on all previous charges the account had . There is no record of the person who told me that he charges would be canceled no trace whatsoever. Now there will be a back and forth . I want to close the account . I will not be paying for those charges
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Replies (2)
Standard Bank's replyOfficial
24 Jun 2024, 07:56Hi Wonga
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Jun 2024, 07:56
Official
Hi Wonga
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
25 Jun 2024, 15:14Hi Wonga
We appreciate you answering our call. As per our phone policy, kindly notify us as soon as you schedule a meeting with the branch manager.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
We appreciate you answering our call. As per our phone policy, kindly notify us as soon as you schedule a meeting with the branch manager.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply25 Jun 2024, 15:14
Official
Hi Wonga
We appreciate you answering our call. As per our phone policy, kindly notify us as soon as you schedule a meeting with the branch manager.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
We appreciate you answering our call. As per our phone policy, kindly notify us as soon as you schedule a meeting with the branch manager.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team