Misinformed

To whom it may concern.<br> <br> I called into the contact center on 18/11/2015 via ***@ 10:08:24 to reduce my over draft.<br> I was informed by the agent that it cannot be done as my account is referred. After few attempts she advised that it can only be completed at a branch. I confirmed this at least three times. <br> I then decided to use the amount i intended to decrease with on other expenses.<br> To my surprise the amount was decreased without me going to the branch and when attempting to move my limit back to the point where it was, it declines.<br> <br> Please kindly assist me as i was not informed that this decrease would still take place without visiting the branch. Please refer to call recording as i asked for my account to be left as is and not to make any changes.<br> <br> Regards