Misinformation

I changed my account on the 27/10/2014 from a student achiever account number *** to an access account. My employer made a payment to this account at the end of November into the old account ***. I drew a bank statement for the month of October, November and December but the funds did not reflect. today i went to the bank only to find out that the funds are in the old account and it was apparently reopened by the funds. Now nobody told me that the account was reopened and charging me. now the charges have taken my funds. i specifically asked the consultant to make sure that the account is closed because i cannot be charged for that and they assured me they did but that was not the case. I would like a refund urgently!