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ismail D
1 reviews | Active since Feb 2011
19 Dec 2022, 10:50
Misinfirmed about Credit card initiation fees
My spouse was issued a credit card recently at Cresta branch standard bank ,and we were informed amd repeatedly reassured by the consultant that there would be no card initiation fees, however our recent bill showed additional charges and the call centre jnformed us this was for card initiation fees. We are very disappointed that we were misinformed by the consultant at Cresta branch. The call centre escalated the matter but nobody has called us to clarify. I clearly told the consultant that if there were card initiation fees,then we were not interested in getting an additional card. We have banked with standard bank over 40 years, however the service is now a challenge..
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
19 Dec 2022, 11:24Good day Ismail
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Dec 2022, 11:24
Official
Good day Ismail
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Dec 2022, 12:10Hello Ismail
We have done the escalation you will be receiving a reference which will indicate that the matter has been received.
We will also ensure that the matter is resolved before the turn around time provided.
Regards
Standard Bank Hello Peter Team
***
We have done the escalation you will be receiving a reference which will indicate that the matter has been received.
We will also ensure that the matter is resolved before the turn around time provided.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Dec 2022, 12:10
Official
Hello Ismail
We have done the escalation you will be receiving a reference which will indicate that the matter has been received.
We will also ensure that the matter is resolved before the turn around time provided.
Regards
Standard Bank Hello Peter Team
***
We have done the escalation you will be receiving a reference which will indicate that the matter has been received.
We will also ensure that the matter is resolved before the turn around time provided.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Dec 2022, 10:39Good day Ismail
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2022, 10:39
Official
Good day Ismail
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
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ismail D's updateReviewer Update
04 Jan 2023, 16:28Hi, please note cresta branch hasn't resolved the matter and they haven't credited my wife's account with the card initiation fees, despite reassurances that they would reverse the fees.
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ismail D's update04 Jan 2023, 16:28
Reviewer Update
Hi, please note cresta branch hasn't resolved the matter and they haven't credited my wife's account with the card initiation fees, despite reassurances that they would reverse the fees.
Standard Bank's replyOfficial
04 Jan 2023, 17:16Good day Ismail
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply04 Jan 2023, 17:16
Official
Good day Ismail
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***