Mishandling of ***** Incident 072020

I want to express my concerns about the way my ***** case is handled. Inadequate Support, Poor service, lack of proactive communication and delayed response after reporting the *****ulent activity. I had to repeatedly request for updates with either no replies or empty promises to escalate and return my calls. As a result, I experienced unnecessary delays and uncer*****y during an already stressful situation. The investigating police officer is still waiting for their response after submitting all the relevant documents. I was told that it will take 4 - 6 weeks which ended on 1/12/2025 but the investigation is still ongoing. This incident happened on a business account which left us with no cash flow to operate or pay wages. This issue significantly impacted my confidence in the bank's ability to manage ***** cases effectively.