Mis-informed and inconsistency in their departments!

<p>I went to the Newtown branch on the 24th May 2016 to cancel a debit order that was gona go through the following day on the 25th of May 2016. However i was told it was already late to stop it, and i was advised to wait and see if it goes through the following day since i had already cancelled it with the said company. Unfortunately it went through and i went bank to the same branch begining of June to find out what to do next and further ASK WHAT TO DO TO MAKE SURE WE STOP IT ON TIME FOR JUNE. I was told it cant be reversed because it was a card authorised debit order and I was advised to fill in the dispute form (which I did). Then the consultant advised me to apply for a new card since this debit was going through the card not account. On the 24th June 2016 the same debit order went through, when i went back to enquire about this, only then i was told I had to change the account number. I complained that i was mis-informed by them (and the consultant acknowledged that SHE advised me to apply for a new card as per the card/accounts department when she called them) I asked that they should reverse this debit order and i was told it will be done the following day because they had to give it 24hrs to reflect. Todate it has not been done! Now its my problem, my problem alone! The inconvinience and the costs involved are sitting with me! The same debit order (which could have been avoided or stopped ) of R975 + R130 for a new card (which didnt help) + R130 of my monthly debit orders which bounced (had they advised accordingly i would have had sufficient money in my account). I went to the bank in time to stop it, i asked the consultant first how to go about?? and if they had told me to change the account, i would have... or even opened a new account with another bank! I spent close to 2hrs at the bank trying to resolve this, the consultant (Lindokuhle) called the different departments and every time the story was different with each call centre agent! Unfortunately i lost all my money from the bank thats supposed to keep it for me and what upsets me is that THEY ARE NOT EVEN DOING ANYTHING ABOUT IT! So much for a so called "Prestige Banker" may i add that i still get charged every month for the stupid title which doesnt do anything for me! </p>