Minimal to zero service since I had to report a ***** incident, subsequently I had to change e mail address, get a new temporary card but still cant access my account, there can be no changing of e mail address via phone and need to go to the branch to ch

Minimal to zero service since I had to report a ***** incident, subsequently I had to change e mail address, get a new temporary card but still cant access my account, there can be no changing of e mail address via phone and need to go to the branch to change it while I wait in the queue for hours before being helped. They are so far from becoming fully digital if the only way you can activate a new e mail address is to go to the branch if the app does not work.