Mindblowingly terrible service and no resolution from Standard Bank on PBHL

My husband and I app**** for a bond which was approved by Standard Bank. They required a deposit for which I app**** for pension backed lending. My experience with the pension backed lending department has left a truly bitter taste in my mouth. I had a credit issue which was resolved even prior to out home loan application (clearly, because we were granted the home loan from the very same bank). The PBHL application was declined and regardless of many follow ups and the submission of proof many times we just could not get a response and definitely no resolution. It's seems no one person looks at a query to try to resolve it. The response time to emails is shocking and although I was promised someone would call me back...that never happened. The process is flawed and the people are not invested enough to resolve what I thought was a very simple issue. We have accepted the offer from another bank as a result. Horrible, horrible service and total incompetence especially with regard to a simple thing like letting your customer know that their issue is being followed up.