Milnerton Branch Business Department SHOULD BE CALLED NON-BUSINESS DEPARTMENT

<p>We are an excisting client of Standard Bank Milnerton Branch for more than 10 years. We have a very good account, and we have never been in the red. We also have an investment account with them. Our account details are as follows: </p> <p> </p> <p>DOCKS MISSION CHURCH, ACC NO ********** 80</p> <p> </p> <p>Despite us being very loyal and very good customers, we have received nothing but terrible service from our branch. </p> <p> </p> <p>On Saturday the 30th of July 2016, one of our ministry departments, who has a seperate banking account went in to Milnerton Branch to change the signatories on the account. Their details are as follows: Atlantis Community Missions International, Acc No ********** 39. They spent around two hours waiting in the branch for assistance. At 11:30 finally a consultant, Ms Lesley Goldman, came to assit them. Our guys had proof of address and id's with them as well as a letter from the minutes of the meeting where the decision was made to change signatories. However the letter was not correctly signed. She also did not want to complete any paperwork as she said that it would take too long because completing the documents for every signatory was a long process. She said that completing the documents was to be done one signatory at a time.</p> <p> </p> <p>She advised the team to go to Atlantis Service Centre (no business bankers at this service centre) with the correctly signed letter of the minutes of the meeting. She also said she would inform the Service Centre Head, Alice Trimally, about the team coming in to Atlantis Service Centre. She would also put a note on the system informing the Service Centre of the request to assist the team.</p> <p> </p> <p>None of this was done. Alice Trimally did not know about the arrangements. Alice asked our guys to bring in the correct FICA Documents and the letter of the minutes where the decision was made to change the signatories. All documents were couried to Milnerton Branch on Tuesday the 30th of August 2016.</p> <p> </p> <p>To date, nothing on this account has been updated. The signatories have not been amended. Our Mission Team is leaving to Namibia on the 13th of September, unable to utilize this account. Ms Lesley Goldman has not been in contact with our team once to confirm whether or not everything is in order. We are constantly having to go into Atlantis Service Centre to follow up on this only to discover that nothing has been done to date.</p> <p> </p> <p>We have had numerous service experiences of this kind in the past. The only reason we are still with Standard Bank is because moving a business account is such a huge inconvenience. Otherwise we would have left Standard Bank long ago. All because of Milnerton Branch and their shockingly consistent terrible service. </p> <p> </p> <p>We will not be visiting any branch again to get this matter resolved. We expect a consultant from Milnerton Branch to travel the 40km to our office here in Atlantis to resolve this matter. We do not want to go back to Atlantis Service Centre for anything relating to this matter. We are not in the habit of making demands but we are making a demand in this regard.</p> <p> </p> <p>Please treat this complaint with all seriousness and urgency. We await your speedy response.</p> <p> </p>