Migrating accounts without permission

I wanted to make two complaints, but Hello Peter wont allow me to for the same supplier. I was also sent an SMS on the 8th of September stating that my Home loan relief was extended by another 3 months, My wife has been temporarily laid off and is not receiving her TERS money so the SMS was a welcome relief that we will still be able to make it a couple more months, however my debit order for my bond went off this morning, and when I called Standard Bank, the response I got was first the SMS was a mistake and there is nothing they can do, then it was that because the bond is in my wifes and my name it was just to inform me that there was an extension a couple month ago, which is ridiculous, I am also waiting for their team leader to call me but will not hold my breath