sH
sayed H

1 reviews | Active since Mar 2009

25 Mar 2024, 10:29

Midnight Debicheck *******

Standard Bank I'm rather not bemused that your banking systems once again fail me as a consumer. I have mandated Debichecks for 25th of each month which corresponds with my payday. Yet you allowed these credit providers through your systems to put through debit orders even though it's only 22nd and 23 rd respectively resulting in my account going into the red and subsequently being penalised 2 x R100 for not honoring payment. This is banking's biggest **** if you want to operate taking unwanted banking fees in the middle of the night under the guise of Debi check. It's wrong what happened to me and I'm sure that other consumers suffered the same faith. When the 25th is on a Monday, I get paid on the day not a day or 2 days earlier. You had no right to allow for the mandated Debicheck to go through, nor did you have the right to penalise me.

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Replies (6)
Standard Bank
Standard Bank's reply25 Mar 2024, 10:31
Official
Dear Sayed

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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sH
sayed H's update25 Mar 2024, 10:39
Reviewer Update
This AI generated response is not acceptable. I want my R200 penalty fee paid back that was ****med for a mistake on your systems.
Standard Bank
Standard Bank's reply25 Mar 2024, 10:55
Official
Dear Sayed 

Our team will be looking into this matter.

Please be on the look out for our call.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply26 Mar 2024, 09:37
Official
Dear Sayed

Our team unsuccessfully attempted to call you.

Please let us know the best time to reach you.

Eagerly awaiting your reply. 

Kindest regards
Standard Bank Hello Peter Team 
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sH
sayed H's update26 Mar 2024, 12:09
Reviewer Update
I'm so pleased with the positive outcome and I would like to thank Standard Bank for listening to consumers.
Standard Bank
Standard Bank's reply26 Mar 2024, 12:39
Official
Dear Sayed 

Excellent customer service is our priority, and we are happy that we met that mark! 

Thank you for leaving an amazing review. It means the world to us and to our entire team! 

We look forward to serving you again soon!

Kindest regards
Standard Bank Hello Peter Team 
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