middle finger from standard bank

I am highly Disappointed with Std bank's lack of service. A request was placed in your branch on the 8 Feb 2016 for bank statments from 2014. The lady at you branch said they need 5 days turn around time for the statmnets to be loaded onto the system. Calling your call center twice over on the 12 Feb 2016. They have confirmed the infomation requested is loaded onto the system . Going into your bank on 13/02/2016 only to find out the infomation has not beed loaded. As your computer systems was down, including the 14 Feb , 15 Fed and and and!!! I have been going from branch to branch and in between your call center calling to get the infomation I need. But no one seems to know what to do. <br> I called your ***over 6 times and no one can help. This is poor customer service<br> <br> I am truly Disappointed and want action taken immidiately<br>