Messy credit card application :(

Good day, I app**** for a Standard bank credit card online on 07/06/2019. On Monday I phoned the call centre to find out off my supporting documents are correct, just to find out that no application has been received. After which a lady phoned me back about three hours after the first lady escalated my application. I did another application with her over the phone. I spoke to a gentleman yesterday and I keep on receiving sms'ses that there is still outstanding documents I must submit to finalise my application. I uploaded my x3 months payslips, bank statements, ID and proof of address online and sent two mails. every time I phone in hey cannot assist except for escalating my phone call. The process is very unorganised as I cannot even find out if all my things are in order for my application. I would really appreciate it if someone can give me a call (as I cannot phone the call centre, they cannot help me) to inform me if everything is in place and what the standing is on my application. They people that I spoke to are very friendly and I am sure they will assist if they could.