Messing up an overseas trip

As I expressed to you my total disgust with the service and I first of all received at the cresta branch<br> <br> I went to collect the travel wallet and I had to wait (standing) for about 45 min which I don't mind.<br> When the space opened I took a seat and waited to be attended too, but while I was waiting a white couple came in<br> And the lady at reception immediately offered them seats and I just like to know is this the way it should be.<br> <br> I was helped by Hilton Forster and he told me the travel wallet will be active immediately. I made a cash euro`s for R1000<br> And the rest on the travel wallet.<br> <br> I got a call from the coach and said the card is not working the pin number might be wrong. I call a number of times to the travel wallet<br> Department ***i explain to them the situation and I had to answer a hell of a lot of questions to get them to help. My son is a minor and therefor<br> This should not be necessary<br> <br> I spoke to a team leader called Brenton who was the only person who was brave enough to tell me that the card was never activated from Cresta.<br> I had to cancel my family`s evening out after we already bought movie tickets cause I had to get my son help with money.<br> The soccer tour c